北京邮电大学学报

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北京邮电大学学报

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业务保障模型设计与实现

张建雷1,2, 李增智1   

  1. 1. 西安交通大学 计算机系统结构与网络研, 究所西安 710049; 2. 宁夏电信有限公司, 银川 750002
  • 收稿日期:2006-01-19 修回日期:1900-01-01 出版日期:2006-05-30 发布日期:2006-05-30
  • 通讯作者: 张建雷
  • 基金资助:
     

Design and implementation of Service Assurance model

ZHANG Jian-lei 1,2,LI Zeng-zhi 1   

  1. 1. Institute of Computer Architecture &Network of Xi’an Jiaotong University, Xi’an 710049, China;
    2. Ningxia Telecom Company Co., ltd, YinChuan 750002, China
  • Received:2006-01-19 Revised:1900-01-01 Online:2006-05-30 Published:2006-05-30
  • Contact: ZHANG Jian-lei
  • Supported by:
     

摘要: 鉴于客户保持及忠诚度管理的复杂性和多变性,如何建立一种良构的业务保障模型成为一个现实问题。为了分析服务水平协议下的服务质量,引出了客户分类管理,而后提出由业务过程元素,数据流及其关联构建业务模型的方法,以达到集中共享的流程构建方案。最后,给出了基于统一产品目录的电信业务保障模型实例。

关键词: 客户评估管理, 业务合成, 动态过程

Abstract: For the complexity and variability of customer retention and loyalty management, how to build a well-structured service assurance model is a practical problem. the customer classification is introduced for the analyze quality of service (QoS) requirements of possible service level agreement (SLA) cases. A processing model for data flow and for promotion of convergence on stable, reusable flow solutions, when using process elements is built. Finally, an example of the telecommunication service assurance model based on the unified product catalog is represented.

Key words: customer evaluation management, integrated service, dynamic process

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