用户评价的信息系统服务质量评估模型

doi:10.13190/jbupt.201001.84.215

北京邮电大学学报 ›› 2010, Vol. 33 ›› Issue (1): 84-88.doi: 10.13190/jbupt.201001.84.215

用户评价的信息系统服务质量评估模型

郑康锋^1,2；王秀娟³；郭世泽²；杨义先¹

(1. 北京邮电大学网络与信息攻防技术教育部重点实验室, 北京 100876; 2. 中国人民解放军总参谋部第五十四研究所，北京 100083; 3. 北京工业大学计算机学院, 北京 100124)

收稿日期:2009-06-02 修回日期:2009-07-24 出版日期:2010-02-28 发布日期:2010-02-28
通讯作者: 王秀娟

Evaluation Model on Service Quality of Information System Based on Users Appraisal

ZHENG Kang-feng^1,2；WANG Xiu-juan³；GUO Shi-ze²；YANG Yi-xian¹

(1.Key Laboratory of Network and Information Attack and Defence Technology, Ministry of Education, Beijing University of Posts and Telecommunications, Beijing 100876, China; 2.No.54 Research Institute, The General Staff of the Chinese Peoples Liberation Army, Beijing 100083, China; 3.College of Computer Sciences, Beijing University of Technology, Beijing 100124, China)

Received:2009-06-02 Revised:2009-07-24 Online:2010-02-28 Published:2010-02-28

摘要/Abstract

摘要：

由于现有的信息系统服务评估没有考虑用户评价，因此提出根据用户业务的重要程度对用户进行分级，基于分级用户的评价建立信息系统服务质量评估模型，采用层次分析法(AHP)和专家打分法确定相关指标权值. 仿真结果表明，受到分布式拒绝服务攻击(DDoS)后，优先保障高级用户业务可有效降低信息系统业务损失，提高信息系统服务质量评估值.

关键词: 用户评价, 用户分级, 评估, 层次分析法

Abstract:

To classify users according to the importance of their business with the information system and establish an evaluation model on service quality of information system based on classified users appraisal, the weights of relevant indexes are proposed using analytical hierarchy process(AHP) and expert scoring. Simulation shows that, under distribution denial of service (DDoS) attack, it can effectively reduce the loss of business of the information system and improve its service quality evaluation to ensure advanced users business firstly.

Key words: user's appraisal, user classification, evaluation, analytical hierarchy process

中图分类号:

TP309

郑康锋1,2 ；王秀娟3 ；郭世泽2 ；杨义先1. 用户评价的信息系统服务质量评估模型[J]. 北京邮电大学学报, 2010, 33(1): 84-88.

ZHENG Kang-feng^1,2；WANG Xiu-juan³；GUO Shi-ze²；YANG Yi-xian¹. Evaluation Model on Service Quality of Information System Based on Users Appraisal[J]. JOURNAL OF BEIJING UNIVERSITY OF POSTS AND TELECOM, 2010, 33(1): 84-88.

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用户评价的信息系统服务质量评估模型

Evaluation Model on Service Quality of Information System Based on Users Appraisal

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