用户评价的信息系统服务质量评估模型
郑康锋1,2 ；王秀娟3 ；郭世泽2 ；杨义先1
Evaluation Model on Service Quality of Information System Based on Users Appraisal
ZHENG Kang-feng1,2；WANG Xiu-juan3；GUO Shi-ze2；YANG Yi-xian1
北京邮电大学学报
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2010, (1): 84
-88
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DOI: 10.13190/jbupt.201001.84.215
