关键词: 电信业务管理, 业务质量, 属性测度, 满意度

Abstract:

For management telecommunication services, the concept of impersonal degree of telecom services' satisfaction is defined based on Qos (quality of service) KPI by using attribute set mathematics theory in the paper. And a telecom service quality model is designed based on theory of man' brain apperception. At last the quality of MMS (multimedia message service) is analyzed with the model.

Key words: telecom service management, quality of service, attribute measures, satisfaction degree