Journal of Beijing University of Posts and Telecommunications

  • EI核心期刊

JOURNAL OF BEIJING UNIVERSITY OF POSTS AND TELECOM ›› 2001, Vol. 24 ›› Issue (1): 92-95.

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A NetMeeting-Based Integration of Call Center and Web Scheme

JIANG Xian-xin, ZOU Hua, WANG Bai   

  1. National Laboratory of Switching Technology and Telecommunication Networks, Beijing University of Posts and Telecommunications, Beijing 100876, China
  • Received:2000-05-24 Online:2001-01-10

Abstract: The issues related to the integration of call center and web technologies is discused and a brief introduction to NetMeeting 3.0 SDK is given. A NetMeeting-Based solution is provided and analyzed.

Key words: software maintenance, call center, web, NetMeeting

CLC Number: