Evaluation Model on Service Quality of Information System Based on Users Appraisal

doi:10.13190/jbupt.201001.84.215

JOURNAL OF BEIJING UNIVERSITY OF POSTS AND TELECOM ›› 2010, Vol. 33 ›› Issue (1): 84-88.doi: 10.13190/jbupt.201001.84.215

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Evaluation Model on Service Quality of Information System Based on Users Appraisal

ZHENG Kang-feng^1,2；WANG Xiu-juan³；GUO Shi-ze²；YANG Yi-xian¹

(1.Key Laboratory of Network and Information Attack and Defence Technology, Ministry of Education, Beijing University of Posts and Telecommunications, Beijing 100876, China; 2.No.54 Research Institute, The General Staff of the Chinese Peoples Liberation Army, Beijing 100083, China; 3.College of Computer Sciences, Beijing University of Technology, Beijing 100124, China)

Received:2009-06-02 Revised:2009-07-24 Online:2010-02-28 Published:2010-02-28

Abstract

Abstract:

To classify users according to the importance of their business with the information system and establish an evaluation model on service quality of information system based on classified users appraisal, the weights of relevant indexes are proposed using analytical hierarchy process(AHP) and expert scoring. Simulation shows that, under distribution denial of service (DDoS) attack, it can effectively reduce the loss of business of the information system and improve its service quality evaluation to ensure advanced users business firstly.

Key words: user's appraisal, user classification, evaluation, analytical hierarchy process

CLC Number:

TP309

ZHENG Kang-feng^1,2；WANG Xiu-juan³；GUO Shi-ze²；YANG Yi-xian¹. Evaluation Model on Service Quality of Information System Based on Users Appraisal[J]. JOURNAL OF BEIJING UNIVERSITY OF POSTS AND TELECOM, 2010, 33(1): 84-88.

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Evaluation Model on Service Quality of Information System Based on Users Appraisal

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